What’s the best way to learn about special offers, additional rewards, and Member access to new attractions?
How do I redeem my Free Guest Ticket(s) online?
The best way to stay in the know is to sign up to receive Member email communications! Using the same email address associated with your Membership account, sign up here to receive our monthly newsletter, special offers, learn how to be among the first to ride new attractions, and more.
What if my online account does not show my eligible rewards?
Unlimited, Premier and Platinum Members can redeem your Free Guest Ticket(s) by following these steps below. Please note that each eligible Member in the household will need to log in separately to redeem guest ticket(s). Tickets are valid at park(s) of membership.
Step 1: Log into your account using your Member barcode (located on your Pass, it usually starts with the letter “A”) and your billing zip code
Step 2: Scroll to see your available Free Guest Ticket(s) or Discounted Guest Ticket(s)
Step 3: Select your quantity
Step 4: Follow the Checkout instructions
Step 5: You will receive your Guest Ticket(s) at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.
How many Free Guest Tickets do I receive and when are they valid?
Members can visit the self-service kiosks at the park if they are having issues online redeeming select rewards. Guest tickets and many rewards printed at the kiosk are only valid on the day they are printed. If the reward does not show on the kiosk, please visit a guest service window at the park.
What are Monthly Member Rewards and how do I get them?
With a Membership Plan, Unlimited Plans receive (2) Free Guest Tickets per year, Premier receive (4) Free Guest Tickets per year and Platinum receive (6) Free Tickets per year to use during select windows.
2023 Guest Ticket Redemption Windows
Platinum Plans (6 Free Guest Tickets per year)
• January 26, 2023 – May 31, 2023 (2 tickets)
• June 1, 2023 – September 30, 2023 (2 tickets)
• October 1, 2023 – December 31, 2023 (2 tickets)
Premier Plans (4 Free Guest Tickets per year)
• January 26, 2023 – May 31, 2023 (1 ticket)
• June 1, 2023 – September 30, 2023 (2 tickets)
• October 1, 2023 – December 31, 2023 (1 ticket)
Unlimited Plans (2 Free Guest Tickets per year)
• January 26, 2023 – September 30, 2023 (1 ticket)
• October 1, 2023 – January 2, 2023 (1 ticket)
Water Country USA Unlimited Membership
• May 13, 2023 – September 17, 2023 (2 ticket)
The Member must be with the guest to receive their Free Guest Ticket*, which can be used at either Busch Gardens Williamsburg or Water Country USA. Please check if reservations are required before visiting the parks. Tickets printed via the self-service kiosks at the park must be used by the end date of the free ticket period. Tickets printed by logging into to member website expire the last day of the issuance window.
*Ticket must be used during the select window and will not be redeemable outside of the given date range. Guests with a Basic Membership can receive Discounted Guest Tickets during select promotional windows. Calendar dates are subject to change. Please check the operating schedule prior to your visit to the park.
What are Bonus Tickets?
Monthly Member Rewards are included with Basic, Unlimited, Premier and Platinum Memberships. Each month has exclusive offerings only available to Members.
Most rewards can be accessed at the self-service ticketing kiosk (Zone B) located at the front of the park.
• Select Membership Options
• Scan or Enter Membership Barcode
• Select Membership Rewards
• Choose the Reward of Choice
Is free parking included with Membership plans?
Bonus Tickets are free tickets available to Basic, Unlimited, Premier and Platinum Members as an extra pop-up Member Reward occasionally during select windows. Check the monthly rewards calendar online for updates.
Note: Bonus Tickets are in addition to the Unlimited, Premier and Platinum Members Free Guest Tickets.
Do I get a discount on Preferred Parking with the Membership plan?
A parking benefit is included with Unlimited, Premier and Platinum Membership plans.
• Unlimited: Free General Parking
• Premier and Platinum: Free Preferred Parking (based on availability)
Do I get a discount on food and merchandise in the park?
Members with a Premier and Platinum Membership get free Preferred Parking when available at the Virginia parks. Members with Unlimited Plans may purchase Preferred Parking at a discounted rate, as long as it’s available.
Do I get Discounted Guest Tickets with Membership plans and Annual Passes?
Yes. Effective September 6, 2022 the following discounts will apply for Busch Gardens & Water Country USA:
Platinum Memberships: 30% photo prints & frames discount. 30% merchandise discount. 20% dining discount.
Premier Memberships: 20% photo prints & frames discount. 20% merchandise discount. 15% dining discount.
Unlimited: 10% photo prints & frames discount. 10% merchandise discount. 10% dining discount.
Basic: 5% photo prints & frames discount. 5% discount on merchandise. (No dining discount for Basic Membership).
Select add-ons may include these savings. To learn more about your available discounts and offers, log on to the website with your Membership information, stop by the Self-Service Ticketing Kiosks or visit any cashier window at the park.
My Membership includes admission to Busch Gardens Williamsburg. Does it get me into Howl-O-Scream and Christmas Town?
Discounted Guests Tickets are valid at Busch Gardens Williamsburg or Water Country USA during select promotional windows.
Members may access Discounted Guest Tickets via our website or at the park(s):
- Login to our website in the Quick Access to Your Offers & Discounts section
- Enter membership barcode (14-16 digits starting with the letter "A") along with the zip code associated with your account
- Once you have successfully logged into the member site, click on the Discounts tab and your Discounted Tickets will be on the page
- You will need to Enter the quantity of Discounted Tickets to the Cart and continue through the checkout process
- Visit our Self-Service Ticketing Kiosks (Zone B) located at the front of the park(s).
- Select Membership Options
- Scan or Enter Membership Barcode
- Select Membership Rewards
- Choose the Discounted Ticket
Why does the Basic Membership have blockout dates?
Yes, it certainly does. With a Membership, you get admission to all of our park events like Summer Nights and Food & Wine Festival, too. Plus, access Member-only Events like Sneak Peek Days or Member Days. You can visit the park on any regular operating day that the park is open.
Note: Blockout dates still apply to guests with Basic Memberships. Separate ticketed events at our sister parks are not included with Platinum Memberships.
What are the Basic Membership blockout dates?
Each Membership plan offers varying benefits. The Basic Membership Plan was designed for guests who are flexible and looking for maximum savings.
If I purchase a Basic Membership and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?
These are dates where admission is not included with your Basic Membership Plan. View our blockout calendar for more information.
If I have an Annual Pass, what benefits will I receive?
We have a special discounted rate for Basic Members to visit on blockout dates that can be purchased at Guest Relations on the day of your visit.
As long as your Annual Pass is active and in good standing on EZpay, you will continue to receive the benefits that are currently associated with your Pass including admission to the designated park(s), free parking, and in-park discounts.
Note: Free Guest Tickets, Member Rewards, Sneak Peek Days and Member-only Events are only available with the Membership Program.